Contact Us

We are committed to providing exceptional customer support to all our players in New Zealand. Our dedicated support team is available through multiple channels to assist with your gaming experience, account inquiries, technical issues, and responsible gambling concerns.

Support Channels and Response Times

Our customer service operates in accordance with New Zealand consumer protection regulations and gambling harm prevention standards. We offer comprehensive assistance through various communication methods designed to meet your specific needs and urgency levels.

Live online chat available 24/7 for immediate assistance with urgent account or gaming issues
Email support at [email protected] with responses typically within 2-4 hours during business days
Phone support at +64 9 123 4567, operating Monday through Sunday from 8:00 AM to 11:00 PM NZST

When contacting our support team, please provide your account username, relevant transaction details, and a clear description of your inquiry. For responsible gambling support or account restrictions, our trained specialists can connect you with appropriate New Zealand gambling harm prevention resources and implement necessary account limitations immediately upon request.

Last updated: January 22, 2026